Frequently Asked Questions

WHAT MAKES ECOALF AND ITS CUSTOMERS SPECIAL?

ECOALF and its customers are aware of the need to protect the environment. At ECOALF, we work to ensure that all the raw materials we use come from recycled sources and that our manufacturing processes are environmentally-friendly. Our mission is to seek materials that provide QUALITY and DESIGN  but through TECHNOLOGICAL INNOVATION and SUSTAINABILITY. We design products for those who believe we all have a part to play in building a sustainable future.

 

IN WHICH COUNTRIES CAN I BUY FROM ECOALF.COM?

At the moment, we sell through our website in Spain to the rest of the European Union. We shall soon sell to the United States as well.

 

HOW CAN I MAKE A PURCHASE?

All the information you need is set out in the HOW TO BUY section.

 

HOW CAN I PAY FOR MY PURCHASES FROM ECOALF.COM?

We accept credit and debit cards and PayPal. ECOALF never stores your payment details but instead merely facilitates complete secure communication with our bank, which then manages payment with yours.

 

HOW DO YOU MAKE DELIVERIES AND WHAT ARE THE SHIPPING COSTS?

At ECOALF we only use the best courier services. Delivery in mainland Spain is usually within 24 hours when ordering before 2 p.m. on a working day. For Europe and The United States, deliveries are usually made between 2 and 5 working days after purchase. Delivery prices for products in each country do not depend on either the number of products ordered or their price. Our shipping costs are:

Spain: 7,95€

United Kingdom: 9,95 GBP

Rest of Europe: 9,95€

 

WHY IS IT IMPORTANT TO CHECK SIZES BEFORE PURCHASING?

We always aim to keep the environmental impact of our products to an absolute minimum. There is an unavoidable impact associated with sending garments. That is why we ask you to carefully check sizes before you buy the goods. This will help avoid unnecessarily harming the environment. To do so you will find all the details in the product fact sheet

 

HOW CAN I RETURN OR EXCHANGE A PRODUCT?

All the information you need is set out in the DELIVERIES AND RETURNS section.

 

We use cookies to improve our site and your shopping experience. By continuing to browse our site you accept our cookie policy. Find out more here.
x