¿How to ask fo a return?

To process a return two steps are necessary:

  1. Request the return from your customer area
  2. Request the return from your customer area

1. Request the return from your customer area

  Step 1: Enter your client area. To access the client area click  here  and use your username and password. 

  If you do not remember your password, enter the email with which you placed the order and click on "remember password". We will send you an email to retrieve it.

   Step 2: Access the section "Order Details and Return requests" that you will find on the left side of your customer area. 

  Step 3: Find the order on which you want to make a return and click on “Order data / Request refund”.

  Step 4: Select the box of the product or products you want to return.

  Step 5: Select a reason for return in the box below the product list.

  Step 6: Click on “Request a refund.

  Once this process is finished we will have received your return request and it will only pending to manage the pickup of the package

2. Generate a collection label on the corresponding carrier

  Follow the instructions detailed below according to the appropriate carrier. If you do not know which is the carrier of your order you can find it in the data of your order within the customer area.

  SENDING

  1º Go to devoluciones.sending.es

  2º Enter the issue number and the pin that you will find on the label you received inside the box where you received the order.

  3º Close the box and paste the label with the barcode on the box to deliver it to the carrier.

  DHL 

  You can choose to deliver your package to the nearest office using the return label you found in your parcel or arrange a pick-up. If you want to request the pickup, follow the instructions below:

  1º Go to this link to start the process: Schedule Pickup DHL

  2º Be sure to select your country and language in the upper right corner of the website.

  3º  Click on the box on the right where it says "No"

  4º Select “I have a DHL Waybill Number” in the drop-down menu.

  5º Enter the AWB number you will find on your return label and press next.

  6º Select the time slot you want and press next.

  7º Stick the label on the box and give it to the carrier.

  UPS

  You can choose to deliver your package to the nearest office using the return label you found in your parcel or arrange a pick-up. If you want to request the pickup, follow the instructions below:

  1º Call the nearest local UPS office and they will schedule pickup for you.

  2º Stick the label to the box and hand it to the carrier

If you do not have a return label, send us an email to contacto@ecoalf.com

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