Shipping policy

The delivery of the orders will be made at the address indicated by the client, taking into account the following characteristics:

5.1 Home delivery:

Standard shipping: The customer must pay the transport costs: €3.5 in Spain, the Peninsula and the Balearic Islands, €15 in Europe and €30 in the rest of the countries. Ecoalf takes care of all taxes.

*Shipping will be free if your order is over €150 in Spain.

*Shipping will be free if your order is over €250 in Germany, Austria, the United States, Switzerland, the United Kingdom and the Netherlands.

*Shipping will be free if your order is over €200 in Italy, France and Portugal.

*Shipping will be free if your order is over $250 in the United States.

The address indicated by the client may be a private address, a place of work or any other address indicated. The billing address and shipping address do not have to match. Our transport provider will send an email or SMS (if you have provided a contact number in your order) indicating the day the delivery will be made and making it possible to change the delivery date. The same day that the delivery is scheduled, our transport provider will send an email or SMS (if you have provided a contact number in your order) informing of the approximate delivery time slot.

5.2 Incidents in the delivery: In case of not being able to make the delivery due to the absence of the recipient, the transport agency will leave an indicative note and will try to contact the recipient by phone. After two failed attempts, the customer must contact the transport agency to proceed with the delivery.