Return expenses are not refundable.
Returns are free.
You have 15 working days after recieving your order.
If you wish to return your purchase then please just place the product(s) inside the plastic bag we have provided and attach the return sticker.
You only need to find your local UPS office by visiting www.ups.com and call them to arrange a pick up using the information provided on the label. Otherwise, you can locate a UPS Access Point nearby and deposit the package directly at your convenience.
ECOALF will give you a refund of the cost of the product(s) returned using the same method of payment as was used to pay for the order, deducting only the delivery charges for the order initially paid, and with the Customer not being reimbursed for the delivery charges payable when returning the product(s) to ECOALF.
More information on Legal Information.