Returns

Returns and exchanges

Can I exchange items?

No, exchanges are not permitted. You will need to process a return.

Does it cost anything to make a return?

Returns are free of charge in Spain, the United Kingdom and the rest of Europe. Returns sent from the United States have a cost of 25$, which will be discounted from the price of the order.

For returns relating to the exercise of the right of withdrawal (changing one's mind about a purchase, as long as it's permitted): ECOALF will refund the cost of the returned item/s via the same payment method that was used by the Customer at the time of purchase, discounting only the original delivery costs, and without refunding any shipping costs incurred by the customer upon returning his or her ECOALF product/s.

What is the return period?

Purchases may be returned within 15 working days from the order's delivery date.

How do I make a return?

You can either arrange pick-up of the package on the telephone with UPS, or take the package to a UPS Access Point. The return sticker contains all of the information necessary. Enter http://www.ups.com to find the phone number or an Access Point near you.

Can any item be returned?

Yes. Products must be unused and in perfect condition, including all accessories, documents and original packaging.

When will I receive my refund?

Once the merchandise has arrived at our warehouse and its condition has been verified, your money will be refunded via the same method of payment originally used to make the purchase. This process can take between 7 and 10 days after the item has arrived at the warehouse.

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