Terms of Service
PURCHASE TERMS AND CONDITIONS
These General Purchase Conditions regulate the access, browsing and use of the website www.ecoalf.com (hereinafter, the Website), as well as the responsibilities arising from the use of its contents and from the purchase of products through it.
1. IDENTIFICATION OF THE OWNER.
The owner of the Website is Ecoalf Recycled Fabrics, S.L., with registered office at Gran Vía nº 1, 2º Izquierda, 28013 Madrid (Spain), holder of tax ID NIF B-85910610, registered in the Madrid Commercial Registry, volume 27,685, page 182, section 8, sheet M-498940. Contact email: contacto@ecoalf.com
The use of the Website and the placing of orders implies full and unreserved acceptance of these General Purchase Conditions in the version published at the time the order is formalized.
Therefore, customers are advised to read these General Conditions before making a purchase. Click here to download the General Purchase Conditions.
Ecoalf provides customers with a free Customer Service accessible through the following channels:
- Telephone: +34 911 67 18 62 (standard call cost)
- Email: contacto@ecoalf.com
- Postal address: Ecoalf Recycled Fabrics, S.L., c/ Gran Vía 1, 2º Izquierda, 28013 Madrid (Spain)
The service is provided in Spanish, with the possibility of assistance in co-official languages where applicable, and will handle requests on business days during normal business hours.
2.- SCOPE OF THE CONTRACT.
These conditions apply to the sale of all products offered by Ecoalf through the Website for shipments to the countries indicated therein. If you do not reside in the indicated countries, you may only purchase items through the online store if the shipping address is located in one of the specified countries or territories. Only persons over 18 years of age with legal capacity to contract may place orders. Ecoalf reserves the right to deny or cancel access to users who make fraudulent, abusive or bad-faith use.
3.- PURCHASE LIMIT.
For security reasons, the maximum order amount is €10,000 and the maximum number of items per order is 50 units.
4.- PRICE.
The applicable prices are those indicated on the Website at the time the order is placed.
- All prices include VAT or other applicable indirect taxes depending on the destination country.
- Shipping costs are shown separately before final order confirmation.
- Before making payment, the customer will see a complete summary with the total price including taxes and shipping.
Prices are shown in euros, except for the United States and the United Kingdom, where they are shown in US dollars and pounds sterling respectively, including applicable duties where appropriate.
5.- PAYMENT.
Ecoalf will issue the invoice in the name of the individual or company placing the order; it can be requested through your online account. By accepting these Purchase Conditions, you consent to the sending of the electronic invoice. At any time you may request a paper invoice via contacto@ecoalf.com. Please note invoices cannot be modified afterwards in accordance with current regulations, without prejudice to corrective invoices where applicable.
The payment will be made at the end of the purchase process and is an essential requirement for the formalization of the contract.
Deferred payments, cash on delivery, bank transfers or in-store payments are not accepted.
Accepted payment methods:
- Credit and debit card (Visa®, Mastercard®, 4B, Maestro)
- PayPal
- Amazon Pay
The purchase process allows reviewing and modifying order data before final confirmation. Ecoalf is not responsible for anti-fraud measures applied by payment providers. The customer must notify any improper or fraudulent charge as soon as possible. Payment providers may adopt anti-fraud measures that result in rejection of certain operations. Ecoalf is not responsible for these security policies. Ecoalf will electronically store the order and it will be accessible in the customer account.
6.- DELIVERY.
6.1 Delivery will be made to the address indicated by the customer within a maximum period of 30 days from the purchase date.
Estimated timeframes:
- Spain: 1–3 business days
- International: 2–5 business days
*Due to the high volume of orders during sales or special promotions, delivery times may be longer than usual.
No deliveries are made on weekends or holidays. If Ecoalf fails to meet the agreed delivery deadline, the customer may request delivery within an additional appropriate period. If not fulfilled, the customer will have the right to terminate the contract with full refund, in accordance with Article 66 bis LGDCU.
Shipping costs
Shipping costs are detailed during checkout. Spain, Canary Islands, Ceuta and Melilla, and Europe: €3.50 in Spain, €8 in Europe, Canary Islands, Ceuta and Melilla, and €30 in the rest of the countries. Ecoalf covers all taxes.
For shipments to Ceuta, Melilla, the Canary Islands and other countries indicated on the Website, Ecoalf will pay customs clearance fees and taxes and duties generated by the order.
Our carrier will send an email or SMS (if you provided a mobile number) indicating the delivery day and allowing date change. On the delivery day, you will also receive an approximate delivery time slot.
6.2 Delivery incidents: In case of absence of the recipient, the carrier will make up to two delivery attempts. After failed attempts, the customer must contact the carrier to arrange a new delivery.
6.3 Order Inspection and Reporting Delivery Issues: The customer agrees to inspect the apparent condition of the products and verify that the order is correct at the time of delivery. If the customer detects any damaged, incorrect, or missing products, or any other issue related to the delivery (including discrepancies between the package’s contents and the shipping document), the customer must report this to Customer Service in writing (via email or the online form) within a maximum of 48 hours from delivery, indicating the order number and providing, to the extent possible, photographs of the package and its contents.
Once this period has elapsed, the company may consider the delivery to have been correct and complete, without prejudice to the consumer’s legally recognized warranty and right of withdrawal, which may be exercised in accordance with applicable regulations and the remaining provisions of these General Terms and Conditions.
7.- EXCHANGES, RETURNS AND WITHDRAWAL.
Different procedures exist for returns and withdrawal. Below we describe their characteristics, costs and conditions.
1. Return: in case of defect.
2. Withdrawal: by customer decision.
3. Exchange: replacement with same product in another color and/or size.
The following rules also apply:
(i) Returns or withdrawal are not accepted for personalized garments and, for health and hygiene reasons, for swimwear, bottles or cosmetics once the seal has been opened, except defective items.
(ii) For exchanges and withdrawal: (i) products must not have been used and must retain original packaging and label; (ii) the customer is only liable for diminished value resulting from handling beyond what is necessary.
(iii) Items purchased online cannot be returned in physical stores and vice versa.
Withdrawal form template (only complete and send if you wish to withdraw).
To ECOALF RECYCLED FABRICS, SL, Madrid, c/ Gran Vía nº 1, 28012, Spain and email contacto@ecoalf.com.
I hereby notify that I withdraw from my sales contract of the following good:
Ordered on/received on (*):
Customer name:
Customer address:
Customer signature (only if presented on paper)
Date: (*) Delete as appropriate
7.1 Conditions, refund and procedure.
Conditions (Exchanges and Withdrawal): You have 14 calendar days from receipt of the product(s) to make an exchange and/or withdraw from the contract without providing justification.
Conditions (Returns): Ecoalf shall be liable for any lack of conformity appearing within the legally established period.
Refund: Ecoalf will refund, where applicable, the corresponding amount without undue delay and in any case before 14 calendar days have elapsed from the date on which it was informed of the return. The refund will be made using the same payment method used for payment. However, we may withhold the refund until we have received the goods or until you have provided proof of return of the goods, whichever occurs first. In case of withdrawal, unless Ecoalf indicates otherwise, the customer shall bear the direct cost of returning the goods in accordance with Article 108 LGDCU.
Procedure: Return or exchange: See instructions here. Withdrawal: You may request the withdrawal form by calling +34 919025049 or via email: contacto@ecoalf.com.
8. PRODUCT AVAILABILITY.
If supply issues occur or products are out of stock, the customer will be informed immediately and the amount of the unavailable product(s) will be refunded without undue delay and in any case within 14 calendar days. The refund will be made using the same payment method used for payment. Physical store stock availability shown on our website is indicative and may vary.
9. LEGAL WARRANTY OF PURCHASED PRODUCTS.
All products include the legal conformity warranty (3 years from the date of purchase) established in Royal Decree-Law 7/2021 of April 27. To request the application of the warranty, the customer must contact Customer Service (section 10). Ecoalf will assess the issue and, where appropriate, offer one of the warranty-covered solutions: repair of the product or replacement with an identical or equivalent product, in both cases at no cost to the customer. If repair or replacement is not viable, the customer may choose between a proportional price reduction or termination of the contract with full refund of the amount paid.
10. CUSTOMER SERVICE.
For any doubt, suggestion, inquiry or complaint regarding the online store, you may contact Customer Service through any of the following means:
- Telephone +34 919025049 (standard call cost) -Email: contacto@ecoalf.com
-Postal address: Ecoalf Recycled Fabrics, S.L, c/ Gran Vía 1, 2º Izq, 28013 Madrid (Spain).
Opening hours: Monday to Thursday 9:00–18:00, Friday 9:00–15:00. Official complaint forms are also available for consumers and users and may be submitted to the postal address and email indicated above or in any of our physical stores. They can be requested by calling +34 919025049. In the event of incidents affecting delivery or availability of the order, Ecoalf will proactively inform the customer, indicating the nature of the incident, the expected impact and available options, including the right to refund where applicable.
Ecoalf’s Customer Service Department will handle your complaint, which will be registered with an identification code and answered as soon as possible, and in any case within a maximum period of 15 working days from its receipt. Ecoalf will provide the customer with an acknowledgment of receipt or proof of the complaint submitted, allowing it to be tracked until its resolution. If the complaint is not resolved or is not resolved satisfactorily for the customer, they will be informed of the alternative complaint channels available.
11. ACCESSIBILITY OF INFORMATION.
Ecoalf undertakes to ensure that contractual information and customer service channels are accessible, clear and understandable, facilitating their use by all persons, including those with disabilities.
12. MODIFICATION OF THE GENERAL PURCHASE CONDITIONS.
Ecoalf reserves the right to modify these General Purchase Conditions at any time. No modification will affect orders already in progress.
13. FORCE MAJEURE.
Ecoalf shall not be liable for failures resulting from force majeure. If the situation lasts more than 15 days, the customer may terminate the contract with full refund under the conditions set out in section 7 of these General Purchase Conditions.
14. APPLICABLE LAW AND JURISDICTION.
These General Purchase Conditions are governed by Spanish law. Notwithstanding the foregoing, customers not resident in Spain shall also enjoy the protection granted by the mandatory provisions of the law of the country of their habitual residence. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts of the customer’s domicile.