Returns and Exchanges Process
The return and exchange period is 30 days starting from the day of delivery of the order.
The return and exchange period is extended to 60 days for orders placed between November 1st and January 6th.
ECOALF will proceed to refund the amount of the returned product/s, through the same means of payment by which the purchase was made by the Customer, deducting the shipping costs of the order initially paid and the return fee.
Please note that you can only exchange an item for the same one in a different size or color.
If you are buying our products is because you care about the planet as much as we do. We have designed, produced and transported them to have the minimum impact, will you help us to continue reducing CO2 emissions by avoiding returns? Thank you for being part of the change.
- Returns: $6 / 6€ in the United States and the rest of the world.
We do not accept returns of bottles, personalized products, or any product of the Wellness line.
How to make a return or an exchange
Follow the instructions that are detailed below:
- We do not accept returns or exchanges of orders made through our online shop in a physical store.
- If you would like to return an item and receive a refund for your online order, or make an exchange, you will have to process your return through our returns portal, click here
Through our returns portal, you will have to:
1-Select the item/s you wish to return or exchange.
2-Select the reason why you wish to return or exchange your item/s.
3-Select “request return”.
4-Check that all of the information is correct and press send.
5-Lastly, print the returns label and follow the instructions.
6-Finally, take the package to your nearest* DHL or UPS depot, ensuring that the items are packaged securely.
7-If you have requested an exchange you will receive the new product in 3 to 5 business days after you placed the request.
*To find your nearest DHL Depot (Spain and Europe), visit: DHL Express Collection Points: *important: Not all DHL points will accept the return of goods with prepaid shipping labels.
*To find your nearest DHL Drop-off Point (other countries), click here
If you have any doubts, send us an email at: firstname.lastname@example.org