Conditions (Exchanges and withdrawal): You have 30 calendar days from receipt of the product/s to withdraw from the contract without justification. Unfortunately, we are not able to exchange products. You will need to process the return and place a new order.
Conditions (Returns): Ecoalf will be responsible for any non-conformity that may arise within the period established in legal regulations.
Refund: Ecoalf will refund, where appropriate, the corresponding amount, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which they were informed of the return. The refund will be made by the same means of payment with which it was paid. However, we may withhold the refund until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.
To return a product follow the instructions in the link