Returns Process
Returns do not have any additional cost.
The return period is 30 days that will begin to count
from the day of delivery of the order.
ECOALF will proceed to refund the amount of the
product(s) returned, through the same means of payment by which the purchase
was made by the Customer, discounting only the shipping costs of the order
initially paid, since they are necessary to send the package at first.
Think responsibly, act
accordingly
In Ecoalf we accept returns, but we are more in favor of
getting them right the first time.
The process of returning a garment involves a long
process that takes us away from our main goal: to take care of the planet.
Repackaging it (more paper) and forwarding it (a greater
emission of gases) are just some of the negative points of the process, and
prevent us from being as sustainable as we would like.
So before you order a garment, think twice.
FOR HYGIENE REASONS WE CANNOT
ACCEPT RETURNS OF UNISEX MASKS OR PERSONALIZED PRODUCTS
How to request a return
Follow the instructions below depending on the carrier
that delivered your order. If you do not know which is the carrier you can see
it in the data of your order within the customer area.
DHL Express
Returns will not be accepted in
the online order store.
From the moment you receive
your items, you will have 30 days to return them.
Through the returns portal you
will have to:
1-Select the item(s) to be
returned.
2-Select the reason or reason
why you want to return the item(s).
3-Select "request
return" .
4-Check that all the
information is correct and press send.
5-Finally, click "Print
return label" and follow the instructions, which mention that you must
print said return label
6-Finally, take the package to
your nearest DHL office*, making sure the items are securely packaged.
Please note that the returns process can be up to 14 working days (this does not include Saturdays, Sundays and/or holidays)
IMPORTANT: Not all DHL points will accept returns of
prepaid label merchandise.
UPS
Returns will not be accepted in
the online order store.
From the moment you receive
your items, you will have 30 days to return them.
If you wish to return and
receive a refund for your online order, you will have to process your return
through the return portal, click here
Through the returns portal you
will have to:
1-Select the item(s) to be
returned.
2-Select the reason or reason
why you want to return the item(s).
3-Select "Use prepaid
shipping label" as the shipping method.
4-Check that all the
information is correct and press send.
5-Finally, click "Print
return label" and follow the instructions, which mention that you must
print said return label and the delivery note.
6-Finally, take the package to
your nearest UPS office*, making sure the items are securely packaged.
*To find your nearest UPS Office visit UPS Collection Points
If you have any doubts send us an email to contacto@ecoalf.com