Legal Notice

1.- SCOPE.

This Legal Notice governs access to, browsing and use of the website ecoalf.com (hereinafter, the "Website"), owned by Ecoalf Recycled Fabrics, S.L. (hereinafter, "Ecoalf"). Ecoalf's identification details are as follows:

• Company name: Ecoalf Recycled Fabrics, S.L.
• Tax Identification Number (NIF): B85910610.
• Registered office: calle Gran Vía 1, 2nd floor, left, 28013 Madrid, Spain.
• Registration details: Commercial Registry of Madrid, volume 27685, folio 182, section 8, sheet M-498940.
• Email address: contacto@ecoalf.com.
• Telephone: +34 911 67 18 62.

Access to and use of the Website confer the status of user and imply knowledge and acceptance of this Legal Notice in the version in force at the time of access. Users are advised to consult it periodically. The Website allows users to learn about Ecoalf's products and initiatives and to purchase the brand's products online. This Legal Notice does not govern the contractual conditions for the purchase of products or those applicable to other specific services that Ecoalf may offer through the Website. Such services shall be governed by their respective terms and conditions, which will be made available to users before they enter into a contract. The Website is intended for persons over 18 years of age. Where requested or authorised by the user in accordance with applicable legal requirements, Ecoalf may send push notifications. Information regarding their processing and management will be available in the Privacy Policy and, where applicable, the Cookie Policy.

2.- ACCESS TO THE WEBSITE.

Registration or subscription is not required to browse the Website or make a purchase. However, users may register to manage their customer profile and orders. Personal data provided during registration will be processed in accordance with the Privacy Policy available on the Website. The user's account will be protected by a password chosen by the user. The user must keep this password confidential and take reasonable measures to prevent its unauthorised use. If the user becomes aware of any unauthorised use of their account or any security incident related to it, they must notify Ecoalf through the channels indicated in section 7.

3.- USE OF THE WEBSITE.

The user undertakes to use the Website and its content lawfully and diligently, respecting applicable legislation and the rights of Ecoalf and third parties. In particular, the user shall refrain from:

• Reproducing, distributing, publicly communicating, transforming or modifying the content of the Website without the authorisation of the rights holder, except where such use is permitted by law.
• Using the Website or its content to carry out fraudulent activities, including those involving impersonation of Ecoalf or third parties.
• Providing false information or using personal information obtained unlawfully.
• Attempting to gain unauthorised access to accounts, systems or services linked to the Website, or carrying out actions that could compromise their security or operation.

Ecoalf may restrict or suspend access to the Website or to an account where there are reasonable grounds to believe that it is being used unlawfully or in breach of this Legal Notice. In all cases, the rights of the user and the obligations arising from any contracts that may have been entered into shall be respected.

4.- INTELLECTUAL AND INDUSTRIAL PROPERTY.

The content of the Website, including its texts, images, photographs, designs, graphics, videos, sounds, databases, software and source code, as well as the distinctive signs appearing on it, is protected by the applicable intellectual and industrial property rights. Ecoalf owns the rights to its own content and distinctive signs or, where applicable, holds the necessary authorisations or licences to use third-party content. Access to the Website does not grant the user any exploitation rights over its content. Users may view the content and make personal or private use of it as permitted by applicable legislation. The reproduction, distribution, public communication, transformation or any other exploitation of the content without the prior authorisation of its rights holder is prohibited, unless such use is expressly permitted by law. The trademarks Ecoalf® and BECAUSE THERE IS NO PLANET B®, their logos and the other distinctive signs appearing on the Website belong to their respective owners. Their use requires the corresponding authorisation, except in cases permitted by law. The domain name ecoalf.com may not be used in a way that infringes the rights of Ecoalf or third parties, or that could cause confusion regarding the identity or affiliation of the person using it.

5.- LINKS

The establishment of links from third-party websites to the Website must comply with applicable legislation and respect the rights of Ecoalf and third parties. In particular, such links must not present false information about Ecoalf or imply the existence of a relationship, collaboration or authorisation that does not exist. Links included on the Website may direct users to third-party websites. Ecoalf does not continuously monitor their content or policies and therefore recommends that users consult the terms and policies applicable to each website. The inclusion of a link to a third-party website does not necessarily imply the existence of a relationship, collaboration or dependency between Ecoalf and the owner of that website. The foregoing is without prejudice to any liabilities that may apply to Ecoalf under applicable legislation.

6.- LIABILITY

Ecoalf takes reasonable measures to keep the Website operational and its information up to date. However, interruptions, errors or technical incidents may occur. Ecoalf shall not be liable for damage arising from circumstances that are not attributable to it, including cases of force majeure or incidents caused by third-party services or systems, in accordance with applicable legislation. Ecoalf does not guarantee that access to the Website will be free from interruptions or security incidents at all times. Users must adopt appropriate security measures for their devices and systems. Ecoalf will endeavour to ensure that the information published on the Website is accurate and up to date. In the event of an error or discrepancy, the rights available to the user under applicable legislation and the contractual conditions of the transaction shall apply. Ecoalf shall not be liable for fraudulent communications made by third parties who misuse its name or distinctive signs, without prejudice to any liability that may arise from circumstances attributable to Ecoalf. Nothing in this Legal Notice excludes or limits the non-waivable rights of consumers and users or Ecoalf's liability where such exclusion or limitation is not permitted by law.

7.- CUSTOMER SERVICE

The service is provided in Spanish, with the possibility of assistance in co-official languages where applicable, and requests will be handled on working days during normal business hours.

For any questions, suggestions, enquiries, complaints, incidents or claims relating to the online store, users may contact Customer Service through any of the following channels:

• Telephone: +34 911 67 18 62. The cost of the call will correspond to that of a call to a national landline, according to the conditions of the user's telephone operator.
• Email address: contacto@ecoalf.com.
• Postal address: Ecoalf Recycled Fabrics, S.L., c/ Gran Vía 1, 2nd floor, left, 28013 Madrid (Spain).

Personal customer service hours are from 9:00 a.m. to 6:00 p.m., Monday to Thursday, and from 9:00 a.m. to 3:00 p.m. on Fridays.

Customer Service is free of charge, without prejudice to the communication costs indicated above. Customers may request direct personal assistance. Any automated systems that may be used shall not constitute the sole means of customer service. In addition, official complaint forms are available to consumers and users and may be submitted to the postal address or email address indicated above, or at any of our physical stores. These forms may be requested by calling +34 911 67 18 62. Enquiries requiring further action, as well as complaints, claims and incidents, will be registered with a unique identification code. Ecoalf will provide the customer with written acknowledgement of their submission, on the durable medium of their choice, indicating its content and the date and time of receipt. The customer may check the status of the process through the contact channels indicated above by providing this identification code. Ecoalf will handle and resolve enquiries, complaints, claims and incidents as quickly as possible and, in any event, within a maximum of 15 calendar days from their submission.

Enquiries, complaints, claims and incidents relating to invoicing or unauthorised charges will be answered within a maximum of 5 calendar days from their submission, without prejudice to any shorter deadlines that may apply. The response will be communicated to the customer in writing or on the durable medium chosen by the customer. If the complaint is not resolved satisfactorily, the customer may contact the competent public consumer protection authorities and request information about the available means of out-of-court dispute resolution. Ecoalf is not a member of the Spanish Consumer Arbitration System (Sistema Arbitral de Consumo). Nevertheless, the customer may submit an arbitration request to the competent Consumer Arbitration Board (Junta Arbitral de Consumo). The arbitration process will require Ecoalf's acceptance in each individual case, unless participation is mandatory under applicable legislation.

In its response to an unresolved complaint, Ecoalf will provide the customer, on paper or another durable medium, with the identification and website address of at least one accredited entity competent to handle the complaint, and will indicate whether it will participate in proceedings before that entity. If no express response has been provided, Ecoalf will supply this information within a maximum period of one month from the submission of the complaint.

8.- AMENDMENTS TO THE CONDITIONS

Ecoalf may amend this Legal Notice to adapt it to regulatory or technical changes or changes to the services offered through the Website. The updated version will be available on the Website and will apply from the date of its publication, without prejudice to Ecoalf's obligation to notify users of the amendment or request their acceptance where legally required. Amendments to the Legal Notice shall not retroactively affect contracts already entered into, which shall remain governed by the conditions applicable at the time of their conclusion and by the relevant legislation.