Shopping at Ecoalf is very simple, you only have to follow the next steps:

• 1. Visualise the section where you may find what you are looking for or visit our inspiration area.
  
  
• 2. Choose the product of your interest from the main list.
  
  
• 3. Pick the size that you want and add the item to your shopping cart.
  
  

• 4. Go to your cart in order to finalise your purchase or continue shopping for more garments of your liking (repeat steps 1, 2 and 3 and add to cart).

• 5. If you are not registered, fill in your billing details and if they match the shipping details, tick the box. If you are already registered, fill in your username and password.

• 6. You can receive your package at the address you want (home, work, not post offices).

• 7. Select your payment method: your order will be processed through your preferred platform.

• 8. Discount codes cannot be used during sales.

• 9. Finalise the process with your payment by PayPal, credit card, Shop Pay, Amazon Pay, Google Pay or Klarna. 

• 10. Congratulations! Your order is complete. You will receive an email confirming your purchase and as soon as the package is dispatched from our warehouse, a second one with the tracking number (don’t worry, the delivery trucks won’t leave the warehouse instantly, so if you wish to modify something, contact us as soon as possible and we may be able to change it).

• 11. Enjoy your Ecoalf and travel the world whilst helping the Planet!

General information

Sizing

For any information regarding the size of the products, we recommend you to check our online sizing guide that appears below the “Add to Cart” button. Here, select the size according to your measurements. If you have any doubts about the exact sizing of a specific garment, do not hesitate to ask us and we will send you the details.

Where can you buy from our online store?

Shipping is currently available for: Andorra, Austria, Australia, Argentina, Belgium, Bosnia and Herzegovina, Bulgaria, Brazil, Canada, China, Chile, Colombia, Costa Rica, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Philippines, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Morocco, Monaco, Netherlands, New Zealand, Norway, Norway, New Zealand, Norway, Norway, Poland, Portugal, Portugal, Slovakia, Slovenia, South Korea, Spain, Sweden, United Kingdom, United Arab Emirates, United States, Greece, Netherlands, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Morocco, New Zealand, Norway, Panama, Peru, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Tunisia, United Kingdom, United Arab Emirates, United States and Uruguay.

What languages can you browse in?

The browsing languages available are: Spanish, English, French, Italian and German.

Can I unsubscribe from the newsletter?

When you received the confirmation email once you subscribed, you will find a link that allows you to unsubscribe. You can also unsubscribe from the newsletter by clicking the footer.

Can I remove an item from my cart?

Yes, once you are in your cart, you will be able to remove any items you don’t want as long as you haven’t processed your payment yet. If you have, you will need to wait to return it as soon as you get your package.

Payment

What are the different payment methods available?

We offer the following methods of payment: VISA, VISA ELECTRON, 4B and MASTERCARD, PayPal, Shop Pay, Amazon Pay, Google Pay ou Klarna. 

For what reasons can my credit card be denied/rejected?

Your credit card may be denied for one of the following reasons:

• The card can be expired. Please make sure that your card does not exceed the validity date.

• You may have reached the card's credit limit. Contact your bank to confirm your card has not exceeded the limit amount permitted to make a purchase.

• It's possible that something is not filled in correctly. Verify that you filled in all the necessary fields.

Is it safe to use my credit card on the Ecoalf website?

Yes, it is safe given that the transaction is processed using the secure protocol SSL connecting with an official banking payment gateway. None of your details will remain stored in our system.

 

Shipping

Where can I receive my package?

We can deliver your package to any address that you want (house, work, school & others)

How long will it take for my order to arrive?

• For shipping within Spain, the approximate delivery term is from 1 to 3 business days.

• For shipping outside of Spain, the approximate delivery term is 2 to 5 business days.

• Take into account that we don’t deliver on weekends and holidays so if your delivery date includes the weekend it will take 2 days longer!

• Delivery time for customized products is between 1 and 2 weeks. 

What are the shipping costs?

The shipping costs of your order are:

• Within Spain: Peninsula and Balearic Islands €3.50. Canary Islands, Ceuta and Melilla €8
  *Shipping will be free if your order is over €150.
  
  
• In the UK: £8.00
  *Shipping will be free if your order is over £250.
  
  
• Other countries included in the European Territory: €8.00
  *Shipping will be free if your order is over €250 in Germany, Austria, Switzerland, the United Kingdom and the Netherlands.
  
  *Shipping will be free if your order is over €200 in France, Italy, Portugal.
  
  
• In the rest of the world: $30.00 / €30.00
  *Shipping will be free in the United States and in Canada if your order is over $250.

(In countries with currencies other than the Dollar or the Pound, it will be charged in Euros)

Can I track my package?

Yes, you will be able to track your package at every stage, from the order confirmation to the delivery. You can track it through a link to the delivery company included in the confirmation email, depending on the order details.

 

Exchanges and returns

Can I return or exchange my item for any other one?

Yes, you can return any item (except for personalized products, bottles and products of the Wellness collection) if it’s in perfect conditions, including accessories, and preferably in the original packaging.

Please note that you can only exchange an item for the same one in a different size or color.

We do not accept returns of online purchases in physical stores or vice versa.

 

Are there any extra costs in order to request a return or an exchange?

If you are buying our products, it is because you are as concerned about the planet as we are. We have designed, produced and transported them so that it has minimal impact. Can you help us keep lowering CO2 emissions by avoiding returns? Thank you for being part of the change.

Return costs are 2€ in Spain, 4€ in Europe (Canary Islands, Ceuta and Melilla) and 6€ outside Europe.

In case of a return considering the right of withdrawal (change of opinion about the purchase, given that it’s permitted): ECOALF will proceed to reimburse you the full amount, using the same payment method that you chose to make the purchase in the first place, excluding the shipping costs that were initially paid by the Client plus the return cost.

What is the return and exchange period?

The return and exchange period is 30 days that will start counting from the day of delivery of the order.

How can I return or exchange an item?

In order to send us your package you just need to prepare the box with the item inside, close it with tape, and stick the return label on the outside. To obtain the label, you will have to request the return in our return portal, click here.

Once the package is ready you will have to drop off the package in your nearest drop off point, depending on who delivered the package.

In case of an exchange, you will receive the new product after you placed the request in a period of 3 to 5 business days in the rest of the world. 

If you are not able to download the label please contact us by email contacto@ecoalf.com and we will send you a new one. 

If at any time the shipping office requires payment of any shipping charges, please contact us before making any payment. Never pay shipping costs without contacting us first, our returns are always paid on our website.

When will I get reimbursed?

Once we have received your package at our warehouse and after they are checked the condition of the garments, we will proceed to refund you the full amount using the payment method you chose when placing your order. This process can take from 7 to 10 days once your order has reached our warehouse.